Refund policy

Your 100% satisfaction is important for us.

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund
• Timing: we have a 7-days Return Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email sales@flatcapdrinks.com with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
• You cannot return the order if "you don't like the flavour" once the seal is opened there can be no return of the goods.
• A full refund will be made if your age cannot be verified, you will be notified when this happens,